NEW: A quick TL;DR of my work at Hyatt is now live while I finish the case study. See the work →

About Me

I am a driven product designer with a foundation in hospitality and a proven track record in enterprise and mobile design. I bring empathy, curiosity, and structure to complex problems, translating research into intuitive, scalable solutions. My work blends enterprise-grade platforms with native app design patterns, ensuring both usability and brand consistency.

Resume

  • Hyatt Hotels Corporation – Product Designer
    2020 – 2025

    • Titan Authoring Tool: Designed an enterprise platform for structured property data across 1,400+ hotels. Delivered modular UI, role-based access, and multilingual support (incl. Arabic). Partnered with engineering to implement design tokens and responsive components (320/600/960), reducing content update times from days to hours.

    • HotSpot 2.0: Led design of Passpoint Wi-Fi onboarding across iOS, Android, macOS, and responsive web (OSU). Integrated native HIG and Material Design patterns, safe areas, and touch targets. Developed upgrade flows, accessibility specs, and scalable component libraries.

    • Digital Check-in: Collaborated on redesign of mobile check-in for the World of Hyatt app. Consolidated a multi-step process into a one-page flow, ensuring compliance with Apple HIG and Material Design. Improved check-in completion rates and reduced guest friction.

    • Championed user research and usability testing across projects, iterating with cross-functional partners in agile sprints.

    Freelance Designer – Product & UX Projects
    2019 – Present

    • Seventh.ai: Designed platform workflows for intellectual property registration, mapping complex legal processes into user-friendly SaaS flows.

  • 2010 – 2020 | Marriott, Hilton, Hyatt

    • 10+ years of guest-facing roles, including concierge and front-of-house.

    • Specialized in creating tailored, high-touch experiences for global travelers.

    • Developed deep knowledge of guest journeys, loyalty programs, and service design.

    • Built empathy and problem-solving skills that now inform a user-centered design practice.

  • USER EXPERIENCE DESIGN IMMERSIVE

    General Assembly | San Francisco, CA, Remote

    ASSOCIATE IN APPLIED SCIENCE IN MARKETING MANAGEMENT

    Broward College | Davie, Florida

  • INTRO TO AI PRODUCT DESIGN

    ELVTR | Remote

    November 2023 – February 2024

  • INDEPENDENT UX DESIGN MENTOR

    Remote

    • Mentor junior designers outside of my organization, providing guidance on UX design principles, career development, and portfolio building.

    • Assist transitioning designers from various industries, leveraging my own experience to support their growth and development.

    • Facilitate workshops and one-on-one sessions to help designers improve their skills and navigate the challenges of the UX design field.

    TECHNOLOGY ASSOCIATE: UX DESIGNER

    Save the Water™ | Remote

    • Conducted heuristic evaluations and competitive analyses to improve the STW website.

    • Collaborated with developers to ensure design alignment with user needs.

    • Contributed to user experience best practices and evangelized design thinking within the organization.

  • UX DESIGN SKILLS

    • AI Product Design • Human-Centered AI • Machine Learning Fundamentals • AI Strategy and Ethics • User Research • User Empathy • Wireframing • Prototyping • Usability Testing • Visual Design • Agile Design • Design Documentation • User Flows • Sketching • User Interface Design • Accessibility Guidelines.

    UX DESIGN TOOLS

    • Figma • Sketch • Axure RP • Zeplin • Mural • Miro • Balsamiq • ChatGPT • Adobe Illustrator • Adobe After Effects • Jira • Confluence.

    LANGUAGES

    • English • Spanish

    PROFESSIONAL SKILLS

    • Empathy • Time Management • Active Listening • Communication • Team Collaboration • Organization • Prioritization • Workshop Facilitation.

Last updated September 24, 2025