The Challenge

• Guests faced a multi-step, fragmented digital check-in process.

• Room selection, housekeeping, and payment were spread across multiple views.

• Hyatt wanted a streamlined, one-page experience.

My Role

• Contributed as a Product Designer under the direction of my manager.

• Focused on screen flows, hierarchy, and visual design refinements within the one-page check-in concept.

• Collaborated with product and engineering to ensure feasibility across iOS and Android platforms.

Impact

• Established a simplified check-in model that influenced later design decisions in the World of Hyatt 2.0 app.

• Helped Hyatt validate the need for streamlined guest flows, showing how consolidation reduced friction.

• Created a design foundation for modular check-in features (room selection, housekeeping, payment) that can be extended in future iterations.

• Although the project was paused in 2022 due to shifting priorities, the insights and design patterns informed Hyatt’s later move to fully native libraries and standardized app components.